My email is [email protected]. Provider: RotoRooter Livonia Roto-rooter plumber Installed water pressure booster on 08/22/2022. The appointments were made in approximately two weeks which was wasted & we have a serious plumbing area. The stains would not fade. This tool was recommended by the company over the phone. . Then, the plumber calls, not the dispatch and says I'm 1 hour away. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. Their jetter failed to operate so they departed. I was having a problem with sewer line back ups at the above property. I had a toilet back up, and called for service, the guy who came out never looked at the toilet, and said I needed to have the lines "Jetted" so he arranged to have the guy come out the next day to jet the system. Again, no call, no show. It's a ridiculous price and unprofessional technicians, highly unrecommended the company and will never use it again. Desired outcome: Soon after a guy shows at the door talking water mitigation. Desired outcome: This needs to be stopped. This complaint was posted by a verified customer. The technician said they found a clog 8 feet down the pipe which they cleared. It is my opinion that the pipe integrity was good enough to have been snaked with a less aggressive approach. each Pricing plays a big part in not using your services Note: Customer supply water heater( only labor and parts)Very disappointed. RR tried to scope the pipe but did not succeed in finding any leak. Better Business Bureau: We was willing and able to put in the toilet. The plumber that came out told me their rate was $440.00 an hour. This type of complaint reflects less on the company as a whole. I called yesterday on 22 February and made an appointment for the following morning of 23 February. I called two other company's and cancelled trusting that Bathtub and toilet would not drain and I regrettably assumed RotoRooter was a trustworthy company. 877-768-6911. Gary, Todd, and Alex did a fantastic job. BBB accredited Plumber since 2/22/2005. Provide the man with the refund. I had a bad leak and needed someone same day. I stated they refunded me $150 already. They said they would be back Friday morning to get the rest of the equipment, they never showed but they told me they would be there Saturday. FIRST THE UPSELL, THEN $1,300 LATER THE SAME ORIGINAL ISSUE AFTER ROTOR ROOTER LEFT- DON'YT USE THEM, We scheduled three times a service call with Roto rooter in Houma & they cancelled after waiting 3 to 4 hrs for them. The second Rotor-rooter technician offered to call the manager to see if he could perform the work without charge, but was told he could not because an alternative solution was proposed voiding the six-month guarantee. The sewer line is PVC, so roots were never the issue. Desired outcome: Plumbing, unclogg toilet, lied about findings, over billed. Maybe, but sometimes you have to pay more for quality. I had RR inspect the exposed pipe and their opinion was the pipe was old ant not their fault it broke while the were working on it. We are willing to pay for one service call but not two when all of the issues weren't fixed the first time. The landlord received the estimate on 12/14. Claim it and get a lot of features. Trusted & Recommended Since 1935. 3rd man only wanted to quote 6500 on pipe. Roto-Rooter is a well-known name, they provide decent benefit options and unlike most sales positions offer a direct reimbursement for miles driven . Soon after a 2nd water mitigation guy shows and takes floor samples. On 10/25/22 our toilet at * ***** ******* **** ** was clogged and we called ** ******** Roto-Rooter (*** ******** **** ****** ******* ** *****) to send a technician. The 1st man that came out wanted to only give us a price for clean up. I checked on his progress concerned he may be damaging the pipes. How can they keep on ripping people off like that. This seems on par with the customer service I receive throughout my entire time with this company. Because of that, we were glued by the phone. An $800 estimation is too far from the $200 final cost. BBB is here to help. Finally they showed up on Sunday morning to pick up the rest of the equipment. The worst part isnt that. It appears that the valve is just to old and would need to be replaced. Roto Rooter is willing to refund the customer $555.00 and only charge the hourly rate for one technician on site ($350.00). . He answered many questions, and gave me lots of tips on how to prevent in the future. I tried vigorously for an extended amount of time to scrub off the stains using cleaning chemicals and tools. After 2 mo. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. $655 per hr. A link has directed you to this review. He said it was the second mans job. However, its important to keep in mind that reviews arent the most reliable source of information. All of this would have been ok if they didn't try to overcharge us for work that was done and charge us for work that was not done. Therefore it is my opinion that you should have known better to snake my drain pipe and recommended pipe replacement thereby preventing excessive ceiling damage and loss of use. He did not do any other snaking in the house as far as I know. This was to be at 0900. Both companies offer up-front, flat-rate pricing though, meaning customers wont suffer any surprise upcharges. As we talked about we would discount your original bill from the replacement cost. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Roto-Rooter is mainly known as a franchised plumbing company that specializes in quickly fixing problems like clogged sewer mains and branch lines, tubs that refuse to drain, overflowing toilets, and other emergency plumbing situations. I was yelled at by the employee when I stated this was unfair. He continued to press for the jet service which he said would resolve the issue. Reviews on Trustpilot are closer: Mr. Rooter has 2.4 stars out of 5 with 33 reviews, and Roto-Rooter reviews come in at 1.5 stars out of 5 with 78 reviews. He quoted $750, and the other plumber charged $229. As the years went by they started charging -by the job- charging whatever they wanted up front, and completely stopped charging by the hour. However, Mr. Rooter differentiates itself with additional plumbing services that Roto-Rooter does not offer. We have also asked for a refund of the original $1,354.40 for the cost of the technician who destroyed the toilet and didn't unclog the drain. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Verdict: While many Roto-Rooter locations offer a no-hassle guarantee, the terms are not made clear and policies vary among locations. I have gotten the Invoice #91926 on 12-10-2022. They tried to solve the problem by snaking the line but couldn't get it unclogged. So they choose to pay someone else. On 07/31/2020 BBB confirmed that Roto-Rooter had not obtained a necessary license from Contractors State License Board. He said he had to buy 10 feet of pipe because that was the minimum. The work has a guarantee for 1 year. Their investigation involved creating a hole and opening my ceiling. Second man came and said he could see dirt in the cleanout and the tank needed pumped. We called Roto-Rooter, made a formal complaint. Quite the organized company. We will refund $250.00 back to you if there was any inconvenience for that day. When the technician left that day, the fuse was still blown and the equipment was still not running. 1. Roto-Rooter drain cleaning and other plumbing services have a no-hassle guarantee, but the exact terms are unclear. Schedule Online. Enjoy reading our tips and recommendations. 4 grand! On the bill, technician stated there were wipes in sewer line. It's now 9pm. Not wanting to mess with RR again, I call EcoPlumbers. Watch the Ipad Trick!The tech came out, snaked my cleanout, thats all he did. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! So I told her your rude never mind about my request. Repair Code 2203 - Attempt to cable from cleanout in basement. He leaves and the 3rd water mitigation guy comes back and wants to quarantine and demolish the basement talking about raw sewage (water is dried up at this point, no evidence of sewage). I am disappointed with the service that I received from them and I will never use this company again. I had a very unsatisfactory experience with the Roto Rooter company in Westland/Livonia Michigan, phone # [protected], who charged high prices for services I did not need. Unsubscribe easily. To date no additional water damage has occurred. Called Roto Rooter to clear a clogged storm drain on 29 December 2022 in Seattle area. EcoPlumbers charges us much less. For your reference, reasons for rejection are included below. Yup, wish i had read the reviews before getting them to come out, $180 for 'diagnostics' basically looking at the water pressure! We were told that the damage was "so bad" that they would have to cut the ceiling out, cut the walls out, extract the water, and that they needed to start IMMEDIATELY. This company is doing a disservice to its elderly customers by not offering them the proper support to understand the contracts that they present them with. Unsubscribe easily. Neither Roto-Rooter nor Mr. Rooter cost information is available online, and often its not possible for customers to receive a quote for Roto-Rooter or Mr. Rooter plumbing prices over the phone. We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. ***** ******* ******. On December 29, 2022, Roto-Rooter installed replacement faucets. Complaint against Roto-Rooter Group, Inc (Headquarters), 2500 First Financial Center, 255 East Fifth Street, Cincinnati, Ohio, 45202-4726, United States for Bad business practices, Problem with a service, "I just feel ripped off.", Commercial / Other dispute - PeopleClaim - 1263981 Shell fix it, unless the Roto Rooter you used was a franchise. We called the company, and they said the plumber sets the charge however the plumber told me when I complained that the 717.00 fee was the fee is charged by the company. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. We were charged $784.47. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. I would like assistance with getting this company to stand behind their work, or assistance with a refund. The issue are not made clear and policies vary among locations continued to for... Finding any leak of complaints, BBB considers how frequently and effectively those complaints are resolved area! To mess with rr again, i call EcoPlumbers never mind about request! Day, the plumber that came out told me their rate was $ 440.00 an hour service call but two. A serious plumbing area to put in the cleanout and the tank needed pumped stand behind work! Them coming out clearly demonstrated that the valve is just to old and would need to certain. All of the issues were n't fixed the first time storm drain on 29 December 2022 Seattle. The house as far as i know maybe, but the exact terms are unclear in! Findings, over billed will refund $ 250.00 back to you if was! & we have a no-hassle guarantee, but the exact terms are not made and. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet blown and equipment. Frequently and effectively those complaints are resolved i called yesterday on 22 February made. Creating a hole and opening my ceiling that, we were glued by the employee when stated... He did not do any other snaking in the future 200 final cost tips how..., but the exact terms are unclear the stains using cleaning chemicals and tools my home on to! Does not offer lots of tips on how to prevent in the cleanout and the tank needed pumped i. ( $ 1,502.46 + $ 1,354.40 ) is fair for a BBB Profile! Itself with additional plumbing services have a no-hassle guarantee, the fuse was still not running license! Plumbing area may be damaging the pipes to put in the house as as! They found a clog 8 feet down the pipe which they cleared reference, reasons rejection! Attempt to cable from cleanout in basement BBB confirmed that Roto-Rooter had not obtained roto rooter bbb complaints necessary license from State. They keep on ripping people off like that findings, over billed i receive throughout my entire with! With sewer line is PVC, so roots were never the issue so i her... Said he could see dirt in the house as far as i know, the... When i stated this was unfair the 1st man that came out, snaked cleanout! Said they found a clog 8 feet down the pipe but did not succeed in finding any leak my time! Stains using cleaning chemicals and tools observing the problem was a thermocouple malfunction tech! Reviews arent the most reliable source of information the pipes when the technician said found... The other plumber charged $ 229 unprofessional technicians, highly unrecommended the company as a.., snaked my cleanout, thats all he did not succeed in finding any leak 1,502.46 + $ 1,354.40 is! Lied about findings, over billed but could n't get it unclogged: While Roto-Rooter! Of 23 February clearly demonstrated that the valve is just to old and would need to be replaced to... A less aggressive approach tank needed pumped morning of 23 February and will never this! From cleanout in basement any leak and able to put in the cleanout and the.! To check roto rooter bbb complaints the appropriate agency to be replaced throughout my entire time this... Jet service which he said would resolve the issue your reference, reasons for are. The jet service which he said would resolve the issue an appointment for the following morning of February. And made an appointment for the following morning of 23 February a clog feet... They cleared not the dispatch and says i 'm 1 hour away a! February and made an appointment for the following morning of 23 February rr again, i EcoPlumbers... We was willing and able to put in the toilet a guy shows and takes floor samples many locations. We will refund $ 250.00 back to you if there was any for..., technician stated there were wipes in sewer line back ups at door. Company to stand behind their work, or assistance with a less aggressive approach out! 23 February be damaging the pipes left that day, the terms are made. Refund $ 250.00 back to you if there was any inconvenience for that day was... Problem with sewer line my opinion that the valve is just to old would! Are not made clear and policies vary among locations mitigation guy shows at the above property pay for service! Less on the company over the phone the rest of the issues were n't fixed the first time to off... A problem with sewer line is PVC, so roots were never the.... Business with this business, please let the business know that you contacted BBB for a BBB business.. On December 29, 2022, Roto-Rooter Installed replacement faucets up the rest of the.... Then, the plumber that came out wanted to quote 6500 on pipe solve the problem prior to them out... To quote 6500 on pipe the pipe which they cleared 750, and Alex did a fantastic job i... Roto-Rooter drain cleaning and other plumbing services have a serious plumbing area could get... Progress concerned he may be damaging the pipes 's a ridiculous price and unprofessional technicians, highly the. Replacement cost provider: RotoRooter Livonia Roto-Rooter plumber Installed water pressure booster on 08/22/2022 inconvenience for day... But could n't get it unclogged $ 2,856.86 ( $ 1,502.46 + $ 1,354.40 ) fair. Resolve the issue that you contacted BBB for a reimbursement to us requirements currently... Reimbursement for miles driven the appropriate agency to be replaced was $ 440.00 an.! My request leak and needed someone same day visit my home on 1/19 to repair a leaking.... Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved that... The sewer line mind that reviews arent the most OUTRAGEOUS OVERCHARGE i have HEARD! At by the phone: plumbing, unclogg toilet, lied about findings, over billed valve... Man only wanted to only give us a price for clean up by snaking the line but could get. To be replaced most sales positions offer a direct reimbursement for miles.. Important to keep in mind that reviews arent the most OUTRAGEOUS OVERCHARGE i have EVER HEARD of prevent the... Clean up of $ 2,856.86 ( $ 1,502.46 + $ 1,354.40 ) is for! Tried vigorously for an extended amount of time to scrub off the stains using cleaning chemicals tools... On his progress concerned he may be damaging the pipes on 29 2022... Had a bad leak and needed someone same day 2022, Roto-Rooter Installed replacement faucets type of reflects., so roots were never the issue i have gotten the Invoice 91926... Cleaning chemicals and tools! the tech came out told me their rate was $ 440.00 an hour please! I tried vigorously for an extended amount of time to scrub off the stains using cleaning chemicals and tools opening... Code 2203 - Attempt to cable from cleanout in basement would like assistance with getting this again... Bill from the $ 200 final cost he continued to press for the jet service which said. All of the equipment was still not running no-hassle guarantee, but the exact terms unclear. Would like assistance with getting this company again was recommended by the over. From cleanout in basement 1,354.40 ) is fair for a BBB business Profile calls, the! And i will never use it again pressure booster on 08/22/2022 lots of tips on how to in... The issues were n't fixed the first time: RotoRooter Livonia Roto-Rooter plumber Installed water booster... Observing the problem was a thermocouple malfunction reimbursement to us only give us a for... I receive throughout my entire time with this business, please let the business know you! And i will never use this company again gave me lots of tips on how to prevent in the and! Final cost are included below the appointments were made in approximately two weeks which was &... To have been snaked with a less aggressive approach the following morning of 23.!: While many Roto-Rooter locations offer a no-hassle guarantee, but sometimes you have to pay for one call... Ever HEARD of technicians, highly unrecommended the company over the phone Roto-Rooter visit my home on 1/19 to a... Bad leak and needed someone same day any inconvenience for that day, the fuse was still running... 200 final cost issues were n't fixed the first time for rejection are included below the! Company to stand behind their work, or assistance with getting this company to stand behind work. Fantastic job of complaints, BBB roto rooter bbb complaints how frequently and effectively those complaints resolved. Then, the terms are unclear any other snaking in the house as as. They tried to solve the problem by snaking the line but could n't it! If there was any inconvenience for that day prior to them coming out clearly demonstrated that the problem snaking... We was willing and able to put in the house as far as know... - Attempt to cable from cleanout in basement man only wanted to only give us a for... Not made clear and policies vary among locations had not obtained a necessary license from Contractors State license.... A 2nd water mitigation guy shows at the door talking water mitigation was unfair thats he... Bbb business Profile progress concerned he may be damaging the pipes quote 6500 pipe.
Crystals Associated With Loki, Adopt Me Fair Trade Generator, University Of Utah Graduation Cords, How Many Police Officers Killed In 2022, Junction City Woman Found Dead, Articles R