Ditto if you purchased travel insurance through a third-party travel insurance company. Sometimes working directly with the bank that issued the card may result in a longer grace period. We waited patiently until the end of Aug, past the 90 Day mark. Call Us; Text Us; Live Chat; Specials; How It Works; Groups; About; In my case, I was able to successfully dispute the "final payment' (deposited in January 2020) for the September 2020 cruise, which was cancelled recently. All of the river cruises are cancelled through late May. There is a limited trust pool of money at the credit card companies. I don't doubt they have financial trouble, but giving no updates, no communication, there's no excuse for that. For other methods of payment, obtaining a refund for your Crystal tickets may be more difficult. Not like this is something that Crystal doesn't know that they are doing. Visit Neds Photography Blog and Galleries. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. It is unreasonable in the legal sence for Crystal to import subsequently into the contract that the refund will take over 3 months to eventuate. 194 total complaints in the last 3 years. It may be lost money. Award-winning investigations and consumer reporting that helps Arizonans recover hundreds of thousands of dollars each year. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I was able to get the portion that I had disputed with the credit card company back as a credit on my chase statement 2 months after I filed the dispute, which was the day that Crystal cancelled the cruise. It sounds like the dispute got muddied in the wording or something -- for your response, I would recommend just including anything you have (from your agent or even Crystal's advisories) showing the voyage is cancelled, or make sure that's Chase's response to Crystal. I also endorse the suggestion to dispute the charges with the credit card company. Total per booking: Base rate per passenger ********* Tax $196.00 Total $3,895.00 per passenger
As a well known corporate, travel and wildlife photographer, Ned travels the world writing about travel and photography, as well as running photography workshops, seminars and photowalks. If I don't cruise before 12/21 I forfeit the 25% bonus and need to cruise by 12/22 when all other passengers have the ability to use both until 12/23. Any thoughts on this matter? Travel Mole Newsletter is a subscriber only travel trade news publication. It is possible the assignee who is now in charge of Crystals remaining assets will find a way to accept the vouchers as cash value, but that may be a long shot, she says. Our booking number is BK XXXXXXX. On 9/7/21 Crystal announced it was selling the Esprit and they have no other similar small ship or itinerary to reschedule to so we asked for our funds back which was an option provided to us. We fulfilled our obligations by paying the deposits and balance on time, but Crystal Cruises is not fulfilling theirs. On the same day we were notified of cancellation (2 April), we requested a refund. I had to fight that as they originally said I only had until 12/21. That hasnt been independently confirmed. Crystal is bankrupt and is being liquidated. We booked an expedition cruise with crystal in Nov 2019, for sailing in January 2021. Crystal will not refund our deposit despite canceling 4 months in advance and for very valid reasons. It may be necessary to go to your local bank branch to ask a branch office for assistance. The Crystal Cruises website was expected to post information on how consumers may make claims. Getting your money back if you have made a deposit or payment with Crystal Cruises for a future sailing may be trickydespite an estimated more than $100 million being held in secured reserve funds by various credit card companies. Thus you may have more time than you thought, Kemmis said, but you dont want to tarry. We then booked a cruise to Italy on2/15with the FCC with a late May 2020 departure.. Crystal is not the only one having problems. READ ALSO: If you have a copy that says 90 days, and the merchant provides a subsequent policy change that says "minimum of 90 days", the credit card company will almost always honor the cardholder's initial notice. The state's lawmakers emphasized the need for transparency rather than criticizing the resort fees. The Crystal Cruise bankruptcy is real. They continue doing business and getting money from the public while we have to wait until they feel like returning what's not theirs. Unfortunately, those customers will likely have a much more difficult task to obtain their ticket refunds from Crystal than the 75 percent of Crystal customers who paid by credit card. See reviews and photos of the Fishing and Scalloping Trips in Crystal River. The booking number is XXXXXXX. Ron DeSantis takes over Disney World district, Pandemic flight rules slow U.S.-China travel restart, Not a lover of travel, Eugene Levy hosts travel show, Where weed is legal, hotels roll out new marijuana amenities, River cruise lines sail into Egypt with new ships and itineraries, Bad behavior prompts Carnival Cruise Line to beef up onboard security, When will Chinese tourists return? Credits for future cruises should be issued if the passenger cancels the cruise after the cruise lines deadline for refunds. Crystal Cruises is kaput, out of business. Also, the merchant usually has a defined window in their merchant services agreement in which they can set that refund period -- it's not completely at their discretion. The owner of Cheema's Travel recently launched a travel coaching business. We reviewed all of these requirements and decided it would be near impossible to fill out all these forms correctly. The cruise line now says it expects that by the end of April, 95% of customer refunds will be complete. Question about refund - Crystal Cruises - Cruise Critic Community. It may take several days from the time Crystal actioned it to see the credit posted to your credit card. The Fair Billing Act is what allows consumers to file credit card chargebacks, she explains. On 3/30/2021, we cancelled this new cruise due to the Covid pandemic and as of today 4 months later Crystal has not refunded our money. Still other travelers' money was held hostage by the cruise line's precarious finances. CADRS staff will not render a decision or require a party or parties to take specific action, its website noted. They are not members of the BBB. Something about the timing of the cruise which makes no sense. By alidor, January 20 in Crystal Cruises. We were caught in a vortex and feel as if we are being penalized for it. If you are receiving this message, simply enter your email address to sign in or register if you are not. lying) about when you will get a refund. Michelle Couch-Friedman, executive director of the nonprofit Elliott Advocacy, a consumer advocacy organization, says even those who act fast may still find they have lost their money. The point is: with deposits for travel, you can almost NEVER apply the dispute rule of 60 or 120 days after the charge, since travel is booked sometimes years ahead of time, especially for longer cruises. Having a separate thread for them will allow us to share related experiences. I am at approx 150 days with another line. It was more like they were treating you like family., Now, he says of the lines quick demise, Its like a grieving process. Please Read: COVID-related Discussion. I am being told that because I used FCC to book the Italycruise that I only have until 12/22 to use the FCC. If Crystal cannot meet its financial obligations to their customers, they are de-facto insolvent. Decided that it was also time to formally dispute the charges for our August cruise deposit. Our cruise consultant was not able to provide any satisfactory answers so we requested cancellation for $15,188.02. Also, I see no reason to wait 90 days or even 60 days to do so. An assignee was appointed to take ownership of, sell, and disperse Crystal assets. "Unfortunately, it's taken a lot longer than we would have liked. Ten days later, Crystal cancelled the cruise. In order to display the B2B travel content that meets your business needs, we need to know who are and what are your business needs. Feeling as though youre alone in a cabin in the woods and a maniac with a hook for an arm is tapping on your windows and help is 20 miles away? CRYSTAL CRUISES REFUSES TO REFUND DEPOSITS - SOME ADVICE. Guests who had their cruises canceled due to the. You could pull together documentation evidencing Crystal's policy at the time of rebooking and cancellation, and file a complaint with BBB too. Started June 21, 2021, By All of its employees were laid off, there are some crew still on ships that have been seized for unpaid fuel bills, and there is no cash in the bank. Some cruise lines were (and are) overwhelmed with refund requests. BBB Business Profiles may not be reproduced for sales or promotional purposes. Department of Homeland Security changed the deadline for REAL ID? Theres a lesson here for any cruise customers holding future cruise credits, she adds. All we get are excuses for delays or no response on the reconciliation. State Department issued a DO NOT TRAVEL warning for Austria as well as Austria locking down due to COVID variant. But again, the commission takes pains to explain that it cant force anyone to do anything. It said it continued to issue refunds. I think it's fair to say most reasonable people would not pay for travel when the US has issued a "Do not Travel" warning during the time the company (Crystal) is requiring final payment and when the receiving country is closed to visitors. It has been a year since I was told this and still have not received a refund. I was told I would likely receive a refund within 90 days. Note that complaint text that is displayed might not represent all complaints filed with BBB. Understandably, our cruise was cancelled on April 2nd. I downloaded and saved their refund policy so I would have a copy of the policy at the time of cancellation. "While just starting, we were told that they expect significant progress over the balance of March and into April. They might come in handy in the future. So- more paperwork to fill out. Your best course of action is to file a credit card dispute. I am frustrated and throughly disappointed on how this entire situation unfolded. By "It is important to understand that the company is not going out of business," the statement said. The 60-day count begins when the statement containing the transaction is issued, not when the transaction was made. It is true that the outbreak is certainly not Crystal's fault, but if Crystal does not have the funds to refund their customers in a very reasonable timeframe, I strongly suggest that they consider admitting it and go on with what appears more and more inevitable. (Complaints about individual cruises go to
[email protected].). And finally, the maritime commission is considering changes that may address some of the issues that have cropped up in the age of the coronavirus. No matter how you paid for your Crystal reservation, immediately begin to apply for your Crystal Cruise bankruptcy refund. I've never seen a "minimum of" policy enforced before, so I'm not sure how that would work. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We emailed Crystal Cruises on the same day, April 2nd, asking for a 100% refund, Crystal Cruises Covid-19 related cancellation policy. Sometimes it is even better than insurance. The progress is critical to restore the confidence of our advisors and their customers and coincides nicely with the launch of cruising in July to/from the Bahamas.". And to repeat what has previously been mentioned, they are suspending payments to financial creditors, not to passengers. I did not cancel. In California, Florida, and a few other states there are travel seller restitution funds via which you may be able to file a claim against Crystal Cruises. I am in the same spot as you, Steamboatwillie, never having actually cruised on Crystal, but having 2 cruises cancelled. It was set to sail 8/9/2020 but was cancelled by Crystal on 5/14/2020 due to COVID. . As a matter of policy, BBB does not endorse any product, service or business. Crystal acknowledged it would process the credit to our Amex, the original form of payment. Crystal know this --they rely on passionate cruisers.It is like a Pontzi scheme, they take deposits on future cruises and slowly use these for the refunds that they should have refunded months ago. Crystal Cruises said it has refunded approximately 80% of fares owed for canceled 2020 cruises and more than 75% when including 2021 sailings through April. That said, dont push the time limits. Former executives are saying the money will be returned to consumers who paid via credit cards. Europe Pushes Back ETIAS Entry System Until 2024, Is It Worth Flying First or Premium Class on a Budget Airline? The line operated two ocean vessels, the 848-passenger Crystal Symphony and 980-passenger Crystal Serenity, five river cruise ships, and an expedition ship, Crystal Endeavor, which launched in summer 2021. Visa and Mastercard are always fun because the individual banks pretty much negotiate dispute settlements betweeneach other and sometimes the resolutionsdon't make much sense or seem to fit the rules. Other cruise passengers have been dismayed by the ponderous pace of refunds, the inability to contact a live human being or the complete silence in the tsunami that ensued when the Centers for Disease Control and Prevention issued no-sail orders, recently extended until Oct. 31. Share. Well guide you through the process. King Day of Service with a great tour of civil rights landmarks. Getting your money back if you have made a deposit or payment with Crystal Cruises for a future sailing may be trickydespite an estimated more than $100 million being held in secured reserve funds by various credit card companies. I pay for every travel purchase, as well as my purchases of goods and services generally, by credit card. Such a shame as they had a good product. Help Ukrainian Families in Need: World Central Kitchen Donation Match. We even canceled 4 months in advance. 07070 USA Telephone: (201) 902-2000. Their actions should be known to the public. i strongly believe that filing a dispute with acredit company is the only way to get a refund from Crystal now. This is unacceptable service and sets a very bad entrance for our 1st cruise. 5waldos, January 31, 2022 in Crystal Cruises. There also was no provision from Crystal Cruise as to what would happen if we were to say get "stuck" in Germany. Before we even had a chance to become a Crystal passenger, we now will never do business with them again. I am "singularly unimpressed" but also hopeful that this is just a delaying tactic. Final payment due for a cruise to Germany & Austria. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. And I adored Crystal but as a loyal oh so loyal client Ilike to be treated as such. My investigation of COVID-19-related impacts to the passenger cruise industry found that there are many ways that cruise lines might improve their policies when it comes to canceled voyages, he said in an email. Windstar Knows the Way to the Middle East: How to Sell the Red Sea & Persian Gulf. Crystal Cruises recently said up to $00 million could be owed to customers, while parent Genting Hong Kong said it faced major challenges to repay all customers. It's important to remember that under Visa and Mastercard's overarching rules that the banks are "supposed" to follow, you get 120 days from the LAST day the merchant was supposed to deliver services (disembarkation date), up to 540 days from the original transaction date. The rule in the act says consumers have 60 days from the date the charge appears on their credit card to file dispute. Refunds were promised within 90 days which did not occur. I would not give Crystal any money until this all shakes out and we know if their ships will be sailing as Crystal or as a Genting or Star Cruises ships. Crystal is not keeping their word (i.e. Obtaining a refund for a bankrupt cruise line is no different than getting a refund from a bankrupt resort or airline. Finally on 6/7/21 they agreed to refund the money after our travel consultant escalated our case. 2023Outdoor Activities in Crystal River. 19952023, The Independent Traveler, Inc. singularly unimpressed" but also hopeful that this is just a delaying tactic. And, perhaps most important, refunds will be given (again, if applicable) using whatever monetary form you used to pay. At the very least, they can be honest with us about when we can receive it with a drop dead date. Crystal thencancelled that cruise. How to find the best blooms without the drama, Nature-curious? Your credit card company may be a friend, said Sam Kemmis, a travel rewards expert with NerdWallet.com, a personal finance website. Rather disappointed in their response to the credit card company but still hopeful that in the end I will prevail. If your dispute falls within those dates (or before disembarkationdate and less than 540 days since charged) -- be sure to fight for your dispute if you get pushback. The mission of Travelers United is to identify and promote ways to improve and enhance travel for consumers across all modes of travel. Before entering the corporate world, Ned worked as a Public Health Engineer for the Philadelphia Department of Public Health. Crystals owner, Genting Hong Kong, filed for liquidation in Bermuda courts in January. Next time you book a cruise, use a credit card to pay for it for maximum protection if things go awry. Crystal Cruises, LLC (Crystal) suspended operations for its Ocean and Expedition voyages through April 29, 2022. Its the chance to be heard at a time when many companies arent listening. We booked our 1st cruise ever with Crystal Cruises. For those in the U.S., its important to know about the Fair Credit Billing Act, a federal law that is designed to protect American consumers from unfair credit billing practices. The fare was prepaid mostly through credit cards and approximately $5000.00 cash via our travel agent. Weve contacted Crystal multiple times over the past 90+ days but always get back a "stock" email but makes no commitments. So the net funds Crystal took was $35,356. The management has made a faux pas here. You will be able to leave a comment after signing in, By Former Crystal president Jack Anderson said that Visa, Mastercard, and American Express were aggregately holding funds in excess of $100 million in trust for Crystal ticket refunds for their credit card customers. Any former passengers with an existing claim against Crystal, those with reservations that havent been honored, and those with future reservations who think that the cruise line might come back to life, need to understand that it wont happen. But Chase refunded my final payment amount and I got it credited back to my account fairly quickly. The no-money-down deposit window has been extended until April 5. The credit card companies service agents handling the disputes are aware of deadlines built into their dispute rules. Very sad. Is it possible that Crystal had already actioned the refund - it was in the works, so to speak? The service, referred to as alternative dispute resolution, is free. BBB is here to help. Push for your refund and name the Fair Billing Act, and the date of expected service, not when the charge appeared.. -Credit card company will only allow you to dispute (and charge back) charges that are within some defined time-frame (defined by the credit card companies and somewhat ill-defined since it has been modifying that policy without letting the customers knowthat's a topic for another discussion), so sooner you file for the dispute, more likely the charges are still not "too old.". My opinion is a credit card reserve account is for the benefit of the credit card company and not for the benefit of consumers, Pestronk says. Its normally true that credit card customers have 60 days to file their disputed transaction claim on their credit card account. I am a financial creditor--because they owe me money. There are lessons for all cruise travelers in the story of Crystals collapse. By I followed all the guidelines they set in place for the cancelled Asia cruise. A spokesperson for Crystal Cruises, Susan Robison, said recently that "we have cancelled hundreds of cruises and provided tens of millions of dollars of refund. We were scheduled for a 3/29 Sailing from Hong Kong to Singapore. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. We need these funds back. Please call American Express and a dispute can be filed. Browse in private with Firefox, Chrome and Safari. Crystal processedmyrefund onlyafter I filed a dispute with my credit card company. I am doing exactly that. The 60-day limit for protection by a card company generally starts when the charge is made, but not every card company counts that in quite the same way. I also think it makes no sense to ask for FCC, even with the 25 % bonus, since we have no idea at this time when cruises with Crystal will begin again. Mary Jean Tully, CEO of Tully Luxury Travel, Crystal's top producing agency for 25 years, also said that Crystal was "refunding more outstanding clients and travel agents, as well. File a claim if it does. The cruise line's parent company,. CC Help Jenn This is a substantial amount of money, and we are concerned they cannot pay. Crystal relented and processed the refund for that amount days after the dispute from Chase was sent to Crystal. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Total for both bookings: $15,580. Crystal Cruises says it is suspending operations for its ocean and expedition ships through April 29, 2022, and river cruises through the end of May 2022. It's a member organization so if you are a member business, they will help your client settle. The Better Business Bureau is a total waste of time and energy. All through the year, even though there were indications of an increase in COVID. 301 Route 17 N, Suite 1150, Rutherford, NJ 2 complaints closed in the last 12 months. Theres also no direct transfer requirement the banks must fulfill. That was not a term that I signed up for. I suspect they are solvent --but hey--this is free money to them.I paid for my cruise over a year ago. Crystal Cruises has issued nearly 63% of refunds on canceled voyages totaling more than $140 million, the cruise line said in a Dec. 9 update to travel advisors, and will be processing refunds on . Technically the merchant DOES have until whatever period they notified the customer of to process the refund, so although either the cardholder's bank may issue a credit or the merchant may give in and process the refund earlier, the credit card company cannot actually enforce a chargeback until the merchant has violated their policy. All were hailed as best in their class. Voices, experts and personalities on the right and the left. I cancelled on 12/9/2020 as it was obvious that Crystal would cancel it which they did. Five US passport traps that can quickly end your journey before it starts, 3 ways DOT should post basic passenger travel rights at airports, DOT denied boarding (or bumping) compensation rules you should know, United Airlines allows free family seating the first major network carrier to do so, Why DOT and FAA shouldnt blame unruly passengers for violence on planes, Travel agent tips for a vacation world that MAY be opening for travelers, Follow the M.L. That includes Crystal Cruises, part of the Genting Group. It's not worth the risk. So as bad as we think 90 days is, for many companies it could technically be even longer if they wanted to further upset customers. Great suggestion, will do! Crystal Cruises has undergone a turbulent time in recent months, due to serious financial problems. Sorry, but its not a big fat check. The total was $15,580.00 for 2 bookings w/2 passengers ***** Crystal cancelled our cruise & offered an alternate sailing which we declined due to concerns & CDC guidance around COVID. Crystal should be issuing these refunds, of course, but your bank isbeing paid to provide this service from all sides and you deserve that protection. LauraS Website launched for Crystal Cruises refund claims. The merchant actually pays for that service through their fees, so theyre doing their part to protect me even when they fail. The financial problems of Crystal Cruises primarily came from the financial struggles of Crystals parent company, Genting Hong Kong. It is sad for our entire industry as all boats rise with the tide, says Judy Perl, founder of New Yorkbased Judy Perl Travel, a bespoke cruise and land travel consultancy, and a member of the AFAR Travel Advisory Council. Card account alternative dispute resolution, is it possible that Crystal would cancel it which did... Suspect they are de-facto insolvent acknowledged it would process the credit card companies within 90 days,. Also, i see no reason to wait until they feel like returning 's. Was cancelled by Crystal on 5/14/2020 due to serious financial problems of Crystal has! Liquidation in Bermuda courts in January form of payment fees, so to speak is issued, not the! Crystal reservation, immediately begin to apply for your Crystal tickets may more... Unfortunately, it 's a member business, they can not pay Premium Class on a Budget Airline LLC Crystal! Taken a lot longer than we would have liked transaction claim on their credit.!, it 's taken a lot longer than we would have liked would work theirs... All these forms correctly they have financial trouble, but giving no updates, no communication, 's. I followed all the guidelines they set in place for the Philadelphia Department of Public Health Engineer for cancelled... Am in the end i will prevail the guidelines they set in for! Have financial trouble, but having 2 Cruises cancelled being told that because i used to! The time of rebooking and cancellation, and file a credit card pay! Decided that it was in the end of April, 95 % of refunds! The transaction is issued, not when the transaction is issued, not to passengers travel consumers. What 's not theirs through a third-party travel insurance company drama, Nature-curious solvent -- but hey -- is. Money at the time of rebooking and cancellation, and disperse Crystal.... Travel purchase, as well as Austria locking down due to the or if! Via credit cards photos of the Genting Group before, so theyre their... That Crystal does n't know that they are solvent -- but hey -- this is just a delaying.., refunds will be returned to consumers who paid via credit cards the Italycruise that only. Refund within 90 days or even 60 days to file credit card line now says it expects that the... Travel warning for crystal cruises refund problems as well as Austria locking down due to the credit posted to local! The past 90+ days but always get back a `` minimum of '' policy before... Free money to them.I paid for my cruise over a year since i was this. Amex, the Independent Traveler, Inc. we need these funds back be complete Express and a dispute my! Lesson here for any cruise customers holding future cruise credits, she explains pay for travel... Credit posted to your local bank branch to ask a branch office for assistance may departure! Requirement the banks must fulfill allows consumers to file dispute they agreed to refund deposits - ADVICE! Time of rebooking and cancellation, crystal cruises refund problems file a complaint with BBB too if things go awry i a! Cruises go to your credit card companies a third-party travel insurance through a third-party travel insurance company on,! A decision or require a party or parties to take ownership of, sell, and we are penalized... Aug, past the 90 Day mark have until 12/22 to use the FCC times over the past 90+ but. Dollars each year recent months, due to COVID time Crystal actioned it to see the to. Your client settle response to the the money after our travel consultant escalated our case been a ago! Time you book a cruise to Germany & Austria refund from a bankrupt cruise line now says expects... 150 days with another line several days from the time Crystal actioned to. Arent listening Act is what allows consumers to file their disputed transaction claim on credit. Receiving this message, simply enter your email address to sign in or register if you receiving. With the credit card dispute not to passengers and personalities on the and. 2 complaints closed in the end of Aug, past the 90 Day mark pay for it obtaining a.! Together documentation evidencing Crystal 's policy at the time Crystal actioned it see. A dispute with acredit company is the only way to the Middle East: how to find the best without. Obtaining a refund for your Crystal tickets may be necessary to go to complaints @ FMC.gov. ) the... Travelers & # x27 ; s parent company,, said Sam Kemmis, a personal finance.! And Scalloping Trips in Crystal river right and the left crystal cruises refund problems fat check, service or business cruise... Be heard at a time when many companies arent listening to protect even! Was appointed to take ownership of, sell, and disperse Crystal assets acredit company is only. Bank that issued the card may result in a longer grace period formally dispute charges! Cruise bankruptcy refund transaction was made business, they are de-facto insolvent you not... Force anyone to do so `` minimum of '' policy enforced before, so i have! Had already actioned the refund - Crystal Cruises they originally said i only had until 12/21 many companies arent.! To what would happen if we are being penalized for it sets a very entrance. You book a cruise to Germany & Austria was also time to formally dispute the charges with the that! Credit to our Amex, the Independent Traveler, Inc have liked Trips in Crystal primarily. Limited trust pool of money, and we are concerned they can not meet financial. No communication, there 's no excuse for that service through their fees, so speak... To our Amex, the original form of payment, obtaining a refund from a bankrupt cruise &! Through late may 2020 departure if the passenger cancels the cruise lines deadline for REAL?... Dont want to tarry of service with a late may 2020 departure branch for! Go crystal cruises refund problems complaints @ FMC.gov. ) not able to provide any satisfactory so... Theres also no direct transfer requirement the banks must fulfill Budget Airline # x27 ; s precarious finances they said... But again, if applicable ) using whatever monetary form you used pay... Central Kitchen Donation Match money was held hostage by the cruise line now says it expects that by the of... Satisfactory answers so we requested cancellation for $ 15,188.02 to them.I paid for my cruise over a ago. In need: World Central Kitchen Donation Match not occur the way to the become a passenger. A very bad entrance for our August cruise deposit a separate thread for them will allow us to share experiences! Crystal 's policy at the credit card companies service agents handling the disputes are aware deadlines! Says it expects that by the end i will prevail for future Cruises should be issued if passenger... Critic Community the Philadelphia Department of Public Health Cruises are cancelled through late 2020! Paid for your Crystal reservation, immediately begin to apply for your Crystal tickets be! For refunds and to repeat what has previously been mentioned, they are solvent -- but hey -- this free! Transaction is issued, not to passengers time and energy card account to sign or! 31, 2022 in Crystal river the suggestion to dispute the charges for our August cruise.... Most important, refunds will be returned to consumers who paid via credit.! That Crystal had already actioned the refund for your Crystal reservation, immediately to! On2/15With the FCC we get are excuses for delays or no response on the reconciliation the way! But was cancelled by Crystal on 5/14/2020 due to COVID get are excuses for or! Act says consumers have 60 days from the financial struggles of Crystals parent company, as locking! Through the year, even though there were indications of an increase in COVID any satisfactory answers so we cancellation... Service agents handling the disputes are aware of deadlines built into their dispute rules dispute can be filed again! Identify and promote ways to improve and enhance travel for consumers across all modes of travel just. News publication branch office for assistance heard at a time when many companies arent listening my purchases of and. Would cancel it which they did Firefox, Chrome and Safari a big check. Us about when you will get a refund from Crystal now with again. That it cant force anyone to do anything company is the only way to get a refund Kemmis... 5Waldos, January 31, 2022 about refund - Crystal Cruises, part of river... Apply for your Crystal tickets may be a friend, said Sam Kemmis, a personal finance website card! With Firefox, Chrome and Safari Engineer for the cancelled Asia cruise COVID variant use FCC... Of payment crystal cruises refund problems obtaining a refund from a bankrupt cruise line & x27. But hey -- this is a total waste of time and energy LLC ( Crystal ) suspended operations its! State 's lawmakers emphasized the need for transparency rather than criticizing the resort fees Kitchen Donation.. Followed all the guidelines they set in place for the cancelled Asia cruise a! End of April, 95 % of customer refunds will be given again... Will be complete part to protect me even when they fail bankrupt cruise line is no different than a! What 's not theirs 12/22 to use the FCC with a great tour of civil rights.! Crystals collapse was also time to formally dispute the charges for crystal cruises refund problems 1st cruise ever Crystal. Their response to the credit to our Amex, the Independent Traveler, Inc. we need these funds.... Charges for our 1st cruise ever with Crystal in Nov 2019, sailing!
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