Assign Intune licenses to your users. Login as the user. For more information, see assign licenses. Follow the wizard prompts to export or save the public key of the parent certificate to the a file location of your choice. This information gives an idea of what to do, or where to get started in Intune. This guide is a living thing. I found what eventually pointed me in the right direction here:https://social.technet.microsoft.com/Forums/en-US/f2d29524-afce-42ab-9e48-673813c74c4e/unable-to-ree HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Enrollments. Please remember to mark the replies as answers if they help. On theSet up a work or school accountscreen, selectJoin this device to Azure Active Directory. See information about how to, Check that all enrollment prerequisites, like the Apple Push Notification Service (APNs) certificate, have been set up and that "iOS/iPadOS as a platform" is enabled. On the ADFS and proxy servers, right-click. Tap Set up your work profile. Shared Computer Activation and Azure AD Devices (2) We're trying to deploy Office applications to a Citrix VDI environment, using Shared Computer Activation. Find the certificate for your AD FS service communication (a publicly signed certificate), and double-click to view its properties. The deactivation issue doesn't occur on Android 6.0 devices. The following table lists errors that end users might see while enrolling iOS/iPadOS devices in Intune. available apps. for corporate use yet. When a user first opens an Office application, they are asked to sign in. I have searched on Google for anyone having similar issues but havent any luck. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. By default, Intune auto-enrollment will take the user who is logged on during the enrollment process, however you can change it later in the device properties in the Endpoint Manager console. Control-click the selected devices or Blueprints, then choose Prepare. Exception code 0xc0000005 in module windows.inernal.management.dll. I think the problem was that the users had enrolled too many devices and that was causing the issue. If devices don't check in: Samsung Smart Manager software, which ships on certain Samsung devices, can deactivate the Intune Company Portal and its components. If the Server certificate is installed correctly, you see all check marks in the results. Make a note of the serial numbers for all the devices that are, For each blocked device, choose it in the, A macOS virtual machine (VM) isn't configured correctly, You've enabled device restrictions that require the device to be corporate-owned or have a registered device serial number in Intune, The device has already been enrolled and is still assigned to someone else in Intune. For more info about enrolling in Microsoft Intune, seeEnroll your device in Intune. Deploy Microsoft 365, including creating users and groups. For example, create Charlotte, NC distribution center - Android Enterprise inventory scanning devices, or All Windows 10 Surface devices. This scenario is rare. Follow the wizard prompts to import the parent certificate(s) to. This option uses Configuration Manager for some workloads, and uses Intune for other workloads. You also get the benefits of the Intune admin center, which is a web-based console. On theMake sure this is your organizationscreen, review the information to make sure it's right, and then selectJoin. The issue has been resolved. Yes we have. We have recently acquired two new laptops which we cannot the device in company portal when running through the 3 stage process to "Set Up Your Device". I Sorted that error out by not clicking on the allow my org to manage my device setting. In this series, we call out current holidays and give you the chance to earn the monthly SpiceQuest badge! It worked with getting the device out of azure AD and re-adding it with the company portal but again without that initial option checked. Issue: You can't create policy or enroll devices. There are some policy types that can't be exported. Configuration Manager supports Windows and macOS devices. If the problem above exists, you see a red X in the "Certificate Name Matches" and the SSL Certificate is correctly Installed sections of the report. In Configuration Manager, set up co-management. However, the problem with this is that all data and configuration pushed by Microsoft Intune will be deleted from the PC. 3. In the Server Address box, enter your ADFS servers FQDN (IE: sts.contso.com) and click Check Server. So when I try to add the work account I get the error "Your device is already connected by your organisation". It needs to be run from a powershell as administrator prompt. I am totally confused by this. In Intune, you can export and import some of your policies using Microsoft Graph and Windows PowerShell. There seems to be a bunch of fuckery lately due to Microsofts overloaded servers. Could you also check azure itself it is already registered? will it than re-enroll it automatically as it did for the first time? Sign in to the Microsoft Endpoint Manager admin center; Choose Devices > Android > Android enrollment > Personal and corporate-owned devices with device administration privileges > Use device administrator to manage devices. To check if an update is available, go to Settings > About device > Download updates manually > follow the prompts. If you currently use Configuration Manager, and want to use Intune, then you have the following options. Here are my settings: MAM and MDM are set to all or can be set to some, it doesn't matter. When troubleshooting the DLL, you might have to use the tools that are described in. 10:33 PM Several Office 365 products include Intune, so it's a popular choice for managed device management (MDM). The work accounts have been enrolled onto Intune before on different devices so this should not be affecting enrolment should it? BTW systems in my company are not on Domain Controller rather they are Workgroup. Intune Device Compliance Policies allow admins to configure a set of rules, settings, or requirements that the organization requires to be in place for a device to be considered "compliant". I simply proceed then to the allow the organisation to manage my device. You can follow the steps in the article below to see if they are helpful for you: However, if the problem still persists, please kindly submit your issue in Microsoft Q&A with tag "mem-intune-general" or "mem-intune-device-configurations". Corporate resources are working, including VPN, Wi-Fi, email, and certificates. Mathieu Ait Azzouzene. Create your administrative team. Choose a migration approach that's most suitable for your organization's needs. Once enrolled, they'll receive the policies and profiles you create. Create a new trial or paid account and re-enroll. If that button exists, you should be able to click it to be navigated to another page. If you're using other platforms, you may need to reset the devices, and then enroll them in Intune. Press J to jump to the feed. On theEnter your passwordscreen, type your password. My account was the only one impacted as other admins could connect just fine. Intune subscription: Intune is licensed as a stand-alone Azure service, a part of Enterprise Mobility + Security (EMS), and included with Microsoft 365. In most scenarios, Microsoft 365 may be the best option, as it gives you EMS, Microsoft Intune, and Office 365 apps. If you've had your device for a while and it's already been set up, you can follow these steps to join your device to the network. Please can someone advise us as we are unsure where to go. All 3 devices are Intune managed, whats interesting us i can see them appear one at a time in intune and disappear when the next one appears. The Windows Installer couldn't access VBScript run time for a custom action. There are issues loading the site.We cant get to the Azure Active Directory Certificate-Based Authentication (Azure AD CBA) allows you to authenticate to Azure Active Directory using a certificate from your internal Public Key Infrastructure (PKI). Issue: A user receives an MDM authority not defined error. For added protection, back up the registry before you modify it. If this information doesn't solve your problem, see How to get support for Microsoft Intune to find more ways to get help. Manually re-register a Windows 10 / Windows 11 or Windows Server machine in Hybrid Azure AD Join, Cannot access to Teams Admin Center because of Administrative Unit Role Assignment, Avoid certificate prompt for Azure Active Directory Certificate-Based Authentication (CBA), During the Out-of-the-box Experience (OOBE), when starting a Windows 10 PC for the first time, In the Windows Settings, after the PC configuration, Using Azure AD Join + automatic Intune enrollment, Using Hybrid Azure AD Join + automatic Intune enrollment, The PC was shut down during a long time, and the Microsoft Intune, Search for the enrollment ID you wrote in the following locations and. The error occuring for my users is "Your device is already connected to your organization" yet, the device is not in Intune. This option uses Configuration Manager for some workloads, and uses Intune for other workloads. [!IMPORTANT] The device can't be enrolled because the user's account isn't yet a member of a required user group. If your device is brand-new and hasn't been set up yet, you can go through the Windows Out of Box Experience (OOBE) process to join your device to the network. Welcome to another SpiceQuest! Aug 20 2021 SelectAccess work or school, and make sure you see text that says something like,Connected to Azure AD. app it says it hasn't been set up for corporate use. Select this message to begin setup". To fix the issue, users must select the Set up button, which is to the right of the Unable to sync notification. There will be a large chunk of SIDs in this section, however we have set up the powershell to grab the correct one and clean it up.The second place is in scheduled tasks. we will need to clean up the environment and relaunch this command in the SYSTEM context to re-enroll the PC. Any updates on this? For more information about how to back up and restore the registry, read How to back up and restore the registry in Windows. They are always clean installs(fresh VM). You will need to ensure the execution policy is set to allow scripts to run on the computer (set-executionpolicy unrestricted. I stumbled on your post while trying to find an answer to a similar problem. In Configuration Manager, set up co-management. If the sync is successful, you see a Sync successful inline notification in the iOS/iPadOS Company Portal app, indicating that your device is in a healthy state. Users will use this app to enroll their devices, install apps, and get IT help desk support. On theSign in with Microsoftscreen, type your work or school email address. Deleting a work or school account will not Disjoin device in Hybrid Azure AD, as HAAD is a device enrollment and not a user enrollment.. Make sure that your user's device is running iOS/iPadOS version 8.0 or later. Deleted devices are removed from the list of managed devices. If the following registry key exists, delete it: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\OnlineManagement regkey and all sub keys. Issue: A user receives an error during enrollment (like Company Portal Temporarily Unavailable). There will be a large chunk of SID's in this section, however we have set up the powershell to grab the correct one and clean it up. We have lost countless hours with this error across different customers and the fix has been to either. After some devices were updated to the latest build, the Intune MDM certificate was missing. I really hope this has helped you.I would love to hear from you if we helped save you some time and frustration. The certificate error occurs because Android devices require intermediate certificates to be included in an SSL Server hello. To manually re-enroll the PC, we will need to clean up the environment and relaunch this command in the SYSTEM context to re-enroll the PC. Another thing to try would be to go to: %USERPROFILE%/Appdata/Local/Packages. On the Let's get you signed in screen, type your email address (for example, [email protected]), and then select Next. The common fixes are related to SCCM or similar, but if you deal with small business its unlikely that these softwares have been on the device before and the issue is not related to that. This message means that they have the wrong license type for the mobile device management authority. The crash occurs when I open Company Portal. We have recently acquired two new laptops which we cannot the device in company portal when running through the 3 stage process to "Set Up Your. To fix the issue, import the certificates into the Computers Personal Certificates on the AD FS server or proxies as follows: To verify a proper certificate installation, you can use the diagnostics tool available on https://www.digicert.com/help/. If i click Identify, the device is not in the list. Change the directory to the folder with the script you want to run. Deleting a work or school account will not Disjoin device in Hybrid Azure AD, as HAAD is a device enrollment and not a user enrollment. For more information, see this blog. https://social.technet.microsoft.com/Forums/en-US/f2d29524-afce-42ab-9e48-673813c74c4e/unable-to-ree https://docs.microsoft.com/en-us/azure/active-directory/devices/faq, https://call4cloud.nl/2021/04/alice-and-the-device-certificate/, https://call4cloud.nl/2022/09/intune-the-legend-of-the-certificate/. If the error persists, try Resolution 2. Run a voluntary migration until you can estimate the support call workload. For example, they'll see this error if both of the following are true: The mobile device management authority hasn't been set in Intune. The client software installation package can't run because the version of Windows that is running on the client isn't supported. You can read about those configuration requirements in: You can also make sure that the time and date on the user's device are set correctly: Your managed device users can collect enrollment and diagnostic logs for you to review. Learn more about how to set up VMs in Intune. Awaiting final configuration from Microsoft. Use the following list as a guide. Use PSExec to launch a Command Prompt as SYSTEM: In the computer certificate store, check that a new Intune certificate has been enrolled for the device: You are now ready to start a policy sync from the Windows Settings, and check that the connection with the Intune service is now OK. Issue: iOS/iPadOS devices arent checking in with the Intune service. Next, devices are ready to be enrolled, and receive your policies. Tell your users to try upgrading to Android 6.0. Issue: Users receive the following message on their device: Verify that the MDM Authority has been set appropriately. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Set up password reset verification for a work or school account, Reset your work or school password using security info, Register your personal device on your organization's network. In the Admin console, go to Menu Devices Mobile & endpoints Devices. If you're moving from a partner MDM/MAM provider, then note the tasks your running and the features you use. Copyright Maxime Rastello - 2022 We have the knowledge and expertise in this market to deliver high quality support services that will ultimately save you time and money. Confirm the device doesn't already have a management profile installed. To view your account settings, sign in to your account. Check the client proxy settings. For more information, see uninstall the client. Don't configure Intune and your existing third party MDM solution to apply access controls to resources, including Exchange or SharePoint Online. Double-click Certificates (Local computer) and choose Personal/ Certificates. All the usual warnings of course; mucking about in the Registry is a bad idea so make backups, etc. In this subscription trial tenant, you have policies that configure apps and features, check compliance, and more. It worked. Find the device with the enrollment problem. More info about Internet Explorer and Microsoft Edge, Manage partner or third party software updates, Configuration Manager co-management license, Switch Configuration Manager workloads to Intune, Configuration Manager product and licensing FAQ, start from scratch with Microsoft 365 and Intune, Plan your hybrid Azure AD join implementation, slide all the workloads from Configuration Manager to Intune, Install the Configuration Manager client by using Intune, Microsoft 365 Enterprise deployment guide, Windows configuration service providers (CSPs), Role-based access control (RBAC) with Microsoft Intune. You can avoid the device enrollment cap by using Device Enrollment Manager account, as described in Enroll corporate-owned devices with the Device Enrollment Manager in Microsoft Intune. All Configuration Profiles in your tenant are displayed, then click + Create profile to add the OneDrive settings. Configuration Manager supports Windows and macOS devices, and Windows Servers. For other prerequisites, including sign-in requirements, see Plan your hybrid Azure AD join implementation. Authenticate with Company Portal instead of Apple Setup Assistant, Run Company Portal in Single App Mode until authentication. Error message 1: It looks like you're using a virtual machine. This is only valid for Windows 10 v1709+ and a device registered with Azure Active Directory. Run company portal and login with the user i just logged in as. Confirm that Safari for iOS/iPadOS is the default browser and that cookies are enabled. Verify that the client computer has Internet access. Hybrid Azure AD supports only Windows devices. contact your third party identity vendor. has the cloned image of a computer that was already enrolled. Troubleshoot device enrollment in Microsoft Intune, Check number of devices enrolled and allowed, Unable to create policy or enroll devices if the company name contains special characters, Unable to sign in or enroll devices when you have multiple verified domains, Devices fail to check in with the Intune service and display as "Unhealthy" in the Intune admin console, Devices are inactive or the admin console can't communicate with them, Troubleshooting steps for failed profile installation, Users iOS/iPadOS device is stuck on an enrollment screen for more than 10 minutes, Determine if there's something wrong with the VPP token, Identify which devices are blocked by the VPP token, Tell the users to restart the enrollment process, The machine is already enrolled - Error hr 0x8007064c, Get ready to enroll devices in Microsoft Intune, Set up iOS/iPadOS and Mac device management, Send Android enrollment errors to your IT admin, Enroll corporate-owned devices with the Device Enrollment Manager in Microsoft Intune, Assign Intune licenses to your user accounts, set the mobile device management authority, Your device is missing a required certificate, Sync Active Directory and add users to Intune, Set up iOS/iPadOS and Mac management with Microsoft Intune, Get started with a 30-day trial of Microsoft Intune, Best practices for securing Active Directory Federation Services, how to assign Intune licenses to your user accounts, How to back up and restore the registry in Windows, Microsoft Support KB198038: Useful Tools for Package and Deployment Issues. 1. Uninstall and reinstall the Intune company portal (if applicable). I am a Helpdesk technician in a Small organisation of 25 users. This was for systems that were Azure AD Connect linked between AD and Azure AD. If anyone has suggestions of how I can resolve this issue, I'd appreciate it. I am a Helpdesk technician in a Small organisation of 25 users. I ran into the identical issue, and have been banging my head against a wall, until reading your post. We have recently rolled out Microsoft Intune in our company to manage our devices. The policies you imported are shown. The devices look fine in my portal, and are listed under their respective users. From my limited knowledge, you can try to reset device in Company Portal app for mobile phones. Support Tip: Enrolled Windows 10 devices not able to use the CP app to install Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. Let me know if there is any possible way to push the updates directly through WSUS Console ? The mobile device type that you're trying to enroll isn't supported. Check to see that the user isn't assigned more than the maximum number of devices by following these steps: In the Microsoft Endpoint Manager Admin Center, choose Devices > Enrollment restrictions > Device limit restrictions. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. For more information, see the Intune enrollment deployment guide. SelectAccess work or school, and make sure you see text that says something like,Connected toAzure AD. This message means that they have the wrong license type for the mobile device management authority. Devices must check in periodically with the service to maintain access to protected corporate resources. In the Microsoft Endpoint Manager Admin Center, choose Users > All users > select the user > Devices. With this option, you: This option is more work for administrators, but can create a more seamless experience for existing Windows client devices. If an organization uses Intune, they might also use the Microsoft Authenticator App as an authentication mechanism, so that's another item to include in the migration mix.
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