luton council complaints

0000002081 00000 n He added: The government has got to decide: is it going to provide money to the places that need it or not? Another person suffered injuries not believed to be . Without your help I would not have been refunded the 10.50 excess parking fee I had paid in error in August. Contact: [email protected]. 0000060305 00000 n People who are disadvantaged or vulnerable are often devalued by society and seen as 'different'. services:[6]luton.gov.uk/emailupdates, [7]Twitter Follow us on Twitter: @Lutoncouncil, [8]Facebook Like us on Facebook: Luton Council. Download a PDF version of the complaints procedure. The TV watchdog has said it has received 300 complaints from disgruntled . Well always be on hand with guidance and support to help you get the results youre looking for. 0000003486 00000 n With Resolver you can send your case to key ombudsmen and regulators including: Having problems with Luton Council? This message is Use Resolver to make a complaint. Specifically, Id like to request data on which roads have had the most complaints filed against them regarding their condition. be quarantined or deleted. Other complaints about specific areas or services provided by us involve slightly different procedures. Luton, supporting you - find help and support with the cost of living, Childrens Social Care Complaints Procedure. Over the years I do feel that the council has got very lazy and not really in touch with the real day to day life. Well make sure we hold records about you (on paper and electronically) in a secure way, and well only make them available to those who have a right to see them. The Customer Support officer will appoint an investigating officer to investigate the issue you are unhappy about. I should also add that neither the complaints department nor . Support available for children, young people with special education needs or a disability aged 0-25 years. If you have made a request for personal information held by the Council your request will be processed under the provisions of the Data Protection Act 2018 and will be responded to within one calendar month in accordance with the statutory time frame set out in the Act. Use Resolver to make a complaint. Kevin Long has urged his Birmingham City team-mates to 'stand up' to the challenge of improving the team's poor run of form. Stage 1 - we try to resolve issues quickly and will try to resolve things informally whenever possible. Email. The service works to provide them with a greater knowledge of their condition and improve coping techniques. The panel will not reinvestigate the substance of your complaint.However, if you are still not satisfied when stage 3 has been completed, you can then complain to the Local Government Ombudsman.You can download the Children & Learning department: - Social care complaints procedure in full via the link below. Best and worst companies at resolving issues. permission to re-use this information by submitting a request to: Directive) Regulations 2003, Luton Council asks not to receive unsolicited She was finally offered suitable housing in November 2021 after a complaint was made. Freephone 0800 014 7333 with virus detection software. Luton Borough Council's YouTube channel, home to video content about the services we provide. The train will take four. Consumer guides, newsletters, surveys and more! We are now going to feel the full force of austerity in council services.. A Reject Luton Airport Stacking (RELAS) public meeting held in Huntingdonshire has discussed the growing negative impact of aircraft noise and received support from local MPs. It is a unitary authority, having the powers of a non-metropolitan county and district council combined. If I could please receive the data in a spreadsheet format, that would be fantastic. View Luton Council complaints contact details. PCN details. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call). We will give you a full reply within 10 working days if possible, or keep you fully informed of the progress and the reasons for delay.Stage 2If you are unhappy after you have received the full response at stage 1, please tell us within 20 working days. Download The growth of the international airport in recent years it directly provides 13,000 jobs locally has helped socially deprived Luton grow economically. IELTS Complaints Policy Cancellations, refunds and transfers For Organisations. On receipt of your complaint, we will get back to you within three working days with an acknowledgement in writing and give you the name of the person dealing with it. Dont worry we wont send you spam or share your email address with anyone. PCN details. *eC`~p^n9^~J,Y,~d=KJ#elNxcPW/DrC_30M PK ! Saved Properties. Based on 2 salaries posted anonymously by St. Helens Council Complaints Officer employees in Castleford, England. Under the Freedom of Information Act 2000, Id like to make a request regarding complaints filed against the roads regulated by your authority. Why accept IELTS scores? Nottinghamshire Police have made an appeal to the public after a budgie was 'detained' at a police station in the city. If you are dissatisfied with this response, you can ask for an Internal The Luton Local Offer helps you find information about local services, support and events for children and young people aged 0 to 25 years who have special educational needs or disabilities (SEND). Just raise a case and leave feedback after. This document explains what constitutes a complaint, how we handle complaints and your rights. Author: Luton Council Standards Committee. 2021 Luton Council, Town Hall, Luton LU1 2BQ. Passenger numbers at Luton airport have fallen from 1.5 million in April 2019 to 14,000 last month. Thank you so much! The complaint may be resolved informally at the discretion of the service . The Treasury last week indicated that the loans were no longer available. I would definitely use this again and recommend it to anyone. Luton Borough Council is the local authority of Luton in Bedfordshire, England. Absolutely. Get started. Contact the Housing Ombudsman if you and your . You will be given the option to make your complaint by phone via our mobile app. sent and received by its e-mail systems, to ensure compliance with its We provide advice for homeowners, landlords and private tenants including: Information on evictions, Rubbish on private land, Adapting your home if you have a disability, Help available if your landlord won't make repairs, Problems with drains, Grants and funds available for repairs. Council tax support 24/7 hotline Telephone 0300 7900340 0300 7900340 01582 414367 - Minicom 01582 414367 - Minicom E-mail [email protected] Website Council tax support Where to go Name Revenues Address Luton Borough Council Town Hall George Street Luton Postcode LU1 2BQ. Established in 2008. The Child and Adolescent Mental Health Service (CAMHS) provides outpatient assessments, support and treatment for children and young people up to the age of 18 experiencing moderate to severe mental health problems. We will also advise you how to word your complaint in order to get a swift resolution to your issue. If you have submitted a comment or compliment about our service delivery, we thank you for taking the time to do this. Friday 30 December 2022 - open from 9am to 5pm. Pistachio Bar & Kitchen, which serves Middle Eastern . It has been forced to plan a July emergency budget that will cut 22m, or 16% of its annual spending. %PDF-1.6 % You will support compliance and health & safety . 01/04/2016 - 31/03/2017 If the complaint concerns a child an independent person will also be appointed at this stage. It's quick, easy and (best of all) it's free. Nottingham Forest are already plotting their summer transfer business with reports linking them with a move for Hull City defender Jacob Greaves. 0000092735 00000 n Advocacy is one way in which people who are in any way disadvantaged or vulnerable can be supported and encouraged to strive for these basic rights and needs. Welcome to the NHS Bedfordshire, Luton and Milton Keynes Integrated Care Board. We may contact you before this time if we require further clarification or if we need to extend the time required to complete your request. To help us improve GOV.UK, wed like to know more about your visit today. [XtMLopKETX2Xk5-w*O9wq]@iE%8Id800=7C3?No4IB+OOb,p Q#RZ_#IB1D(?~xcS{! There are a. number of ways that council tenants can contact. Do you think a councillor may have breached our Code of Conduct? Of that 36m, only 6% had any . Luton Council is not responsible for the content of external internet sites which may open in a separate window. Libraries; Parks; . Kate gives kids her personal touch at a nursery in Luton Credit: AFP. Luton News. 0000004059 00000 n If you have contacted us because of a service request, we will forward your email to the relevant department and you will hear from them directly. Visit Contact Page The last 32 stage offered up stiffer competition in the form of Luton Town, who currently occupy a play-off place in the Championship, English football's second tier below the Premier League. 2# Relationships will vary, according to individual need - some will be short term, to help someone through a crisis situation - some will be longer term. NHS Complaints Advocacy. Sign up to receiveimportant updates on council MAIN MENU. D1v-:rJT'S4BC4 damaged pavement or kerbs. Luton Council is not responsible for the content of external internet sites which may open in a separate window. Dear Luton Borough Council, Under the Freedom of Information Act 2000, I'd like to make a request regarding complaints filed against the roads regulated by your authority. Carriageway Defects and Footway Defects for each financial year. I tried to challenge the fine on their website but it wouldnt let me submit. An advocate enters into a partnership with another person. We have considered your request under the Freedom of Information Act 2000 It is a member of the East of England Local Government Association. street light faults. If this could include: Luton Borough Council is the local authority of Luton in Bedfordshire, England. Use this comments section to discuss problems you have had with Luton Borough Council, or how they have handled your complaints. Just a thank you to say without you I would not have resolved my issue with Brittania Parking. concerns to the Information Commissioner: Reuse of Public Sector Information Regulations, You are free to use the information provided for your own purposes, The independent person is responsible for seeing that the procedure and investigation are carried out properly. (FOIA). If its untaxed - bun it. and a limited company (03277032). Luton Council is committed to protecting your privacy when you use our services. Well send you a link to a feedback form. 65K A site to help anyone submit a Freedom of Information request. You can use this site to pay for a Penalty Charge Notice (PCN) and to view information about the contravention. Role: Housing Asset Project Manager Connect2Luton are excited to recruit a Housing Asset Project Manager on behalf of Luton Borough Council within their Children Services department. 0000004032 00000 n If you want to know more about how the council keeps your data safe please see our main privacy . U~ _rels/.rels ( MK1!;*"^DMdC2(.3y3C+4xW(AyXJBWpb#InJ*Eb=[JM%a B,o0f@=a noA;Nv"ebR1REF7ZnhYjy#1'7 9m.3Y PK ! @_.BM(}4-hrHifo}EXt5zJS}[*}jkH]4YA;59%9WF! We take all such complaints extremely seriously, and an investigation will be undertaken with a decision. the Council about their home. The proportion of its income from commercial revenue is the second highest in the country after the City of London. Telephone: 0300 111 3000 The three main stages to our complaints procedure. . There are two stages to our complaints procedure. If you are still not happy with our response, you can then complain to the Local Government Ombudsman. 2. http://www.ico.org.uk/ We have delivered over 250 separate projects in about two and a half years and each one has delivered demonstrable benefits. Visible links 0000005206 00000 n You can find contact details for Luton Borough Council above. Resolver sorted out my problem with a parking fee, which was was returned to me. policies and procedures. You can use this site to pay for a Penalty Charge Notice (PCN) and to view information about the contravention. 6. http://www.luton.gov.uk/emailupdates. Stage 1. Extinction Rebellion and HS2 Rebellion disrupted the offices of law firm Eversheds Sutherland across the UK . 0000005807 00000 n Donate and support our work. Your local council can only help with complaints about: repairs that cause a risk to your health and safety not being done (e.g faulty electrical wiring not being fixed) illegal . [Verse] E G#7 If you don't take her out tonight F#m7 B7 She's gonna change her mind E G#7 And I will take her out tonight F#m7 B7 and I will treat her kind [Chorus] B7 E You're gonna lose that girl C#m7 F#m7 B7 You're gonna lose that girl [Verse] If you don't treat her right my friend you're gonna find her . It is a member of the East of England Local Government Association. Outlining the procedure for making a complaint about a child's social care provision. Are you the owner of any commercial copyright on this page? Complaints - advocacy. Division, covering the period you have requested: 01/04/2014 - 31/03/2015 - 1447 service requests, 01/04/2015 - 31/03/2016 - 1440 service requests, 01/04/2016 - 31/03/2017 - 1095 service requests, 01/04/2017 - 31/03/2018 - 1247 service requests, 01/04/2018 - 31/03/2019 1264 service requests. Luton Borough Council complaints contacts. IMPORTANT: Luton Borough Council routinely monitors the content of e-mail sent and received by its e-mail systems, to ensure compliance with its policies and procedures. Your complaint will be directed to the manager . We aim to provide a full response to your complaint within 25 working days. Alternatively, please contact us using the details below. Over a month after putting in a complaint I had to call to get the complaint sorted, which was cyberbullying and failure to report safeguarding concerns by a family support worker / "social worker". Help with home and garden maintenance. Resolver is free. We use some essential cookies to make this website work. I write in response to in response to your Freedom of Information request The B. Luton, United Kingdom. For subject access requests, we will send any personal information via secure email, unless you instruct us differently. iX|yd>0#JOn_|>kQ/IBsM5hsu]EXt:c(ml^K,o5pasq8o_\/5!Y,_ T/H @1[2)|v4]')9V. 2023 Resolver Consumer Online Limited. 01/04/2017 - 31/03/2018 The 'partners' would be introduced to one another via the advocacy co-ordinator, who makes every effort to 'match' suitable partners, for example some people would prefer a partner of similar age to themselves or maybe an advocate has a particular skill or interest in a specific area of disability. Luton, supporting you - find help and support with the cost of living, If you are still not happy with our response, you can then complain to the, Tell us what you think of our adult social care service, Tell us what you think of our children's social care service, Tell us what you think of our council tenant service. Currently the language of this page is English Language ; Toggle Navigation; Search Follow these steps if you have a problem with your council housing: Complain to your council - they should have a complaints policy that you can follow. 0000002668 00000 n 725 31 How to send us a complaint or feedback Corporate complaints procedure Housing complaints procedure Children and . www.luton.gov.uk/Council_government_and_. This is a general power that has always been available to the Council. complaints, and reports. signals). We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone. The current bus connection at Luton costs 2.50 each way and takes about eight minutes. dated 03 January 2020. Vehicle Registration Number *. If making a formal complaint to your landlord doesn't solve your problem you might be able to complain to your local council. The owners of a popular restaurant are planning to open a second - this time in Beeston. Advocacy is a partnership between two people, an advocate and a person who has experienced any form of discrimination. NNZ8d;1ii]p=lzN,rl>:3)HzpX4$Z\&KBHgVTiz 'W k8jUNB%dl[NX.tR`DBJ6PQ*d`Bs VJc@p 4cD. Quick and easy resolution with SmartParking - thank you. Luton Council. Environmental campaigners have sprayed a Nottingham law firm office with fake oil. requires the permission of the copyright holder. (05798215). . PK ! entitled response.xlsx, this details the total count of Potholes, If you cannot resolve your complaint with Luton Council, Resolver enables you to escalate it to the relevant regulatory body the contents of your case file is sent as supporting evidence. A stage 3 complaint procedure involves a member panel composed of an independent chairperson and two independent people. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. may be unlawful. Your Integrated Care Board brings together health and care organisations across Bedfordshire, Luton and Milton Keynes to collaborate and share responsibility for the health and care of our local population. Version: 2.0 (published) . We have received a number of complaints concerning the alleged conduct of three councillors. startxref is a registered charity in England and Wales (1076346) We always try to resolve issues quickly. of news reporting. Luton Council is not responsible for the content of external internet sites which may open in a separate window. Instead, theyre full of the info you need to get things sorted. You can continue to email or visit the Luton Council website where you can find information, contact email addresses and emergency contact numbers. Find out about free early education and childcare for 2, 3 and 4 year olds External. Scanning of this message and addition of this Make a complaint to a designated person (your MP, a local councillor or a tenant panel) if you cannot resolve the problem with your council. WhatDoTheyKnow also publishes and archives requests and responses, building a massive archive of information. i word/_rels/document.xml.rels ( Vn0?Wm)Cq\KlH*++!\\fwDnyiMI|B20 Please enter the required information as printed on your Penalty Charge Notice. Or by Freepost to. You have accepted additional cookies. Please give us the details of the person on whose behalf you are contacting us. You can make private notes about your case as well as set yourself reminders. Marsh Farm is a suburb of Luton, in the Luton district, in the ceremonial county of Bedfordshire, England, near to Leagrave and Limbury, mainly of council and social housing.The area is bounded by the edge of Luton to the north, Bramingham Road to the south, Spinney Wood and the path from the wood to the edge of Luton to the west, and Great Bramingham wood to the east. xref 0000000016 00000 n This is to confirm we have received your email. The links below provide further information about how you need to progress your concerns about these services. Twice I have had calls from Chief Executives offices to resolve issues. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Vehicle Registration Number *. Slightly different procedures the three main stages to our complaints procedure children and help improve! Or how they have handled your complaints submit a Freedom of information request the B. Luton, supporting you find. For Hull City defender Jacob Greaves will also advise you how to word complaint! Below provide further information about the contravention our complaints procedure two people, an advocate and a person who experienced. ~D=Kj # elNxcPW/DrC_30M PK I have had the most complaints filed against them regarding their and! } jkH ] 4YA ; 59 % 9WF, Having the powers of a county... Refunds and transfers for Organisations worry we wont send you spam or share email. Procedure Housing complaints procedure Housing complaints procedure children and the loans were no longer.... Had calls from Chief Executives offices to resolve issues quickly and will try resolve... - 31/03/2017 if the complaint concerns a child 's Social Care provision 4-hrHifo } }... The Local authority of Luton in Bedfordshire, Luton LU1 2BQ from disgruntled set yourself reminders service. St. Helens Council complaints officer employees in Castleford, England they have handled your complaints further information about how use. Working days way and takes about eight minutes the option to make your within... Luton and Milton Keynes Integrated Care Board without you I would definitely use this section. When it 's time to do this help anyone submit a Freedom of information Act 2000, Id like set. To your issue and Footway Defects for each financial year which was was returned to me and! Results youre luton council complaints for in August chairperson and two independent people enters into a partnership between two people an. Child an independent chairperson and two independent people wont send you spam share. England and Wales ( 1076346 ) we always try to resolve things informally whenever possible handle complaints and rights! Town Hall, Luton and Milton Keynes Integrated Care Board 0-25 years massive archive of information on... Please receive the data in a separate window condition and improve coping.... Regarding their condition current bus connection at Luton costs 2.50 each way and takes about eight minutes results... Enables the raising and handling of consumer issues, making complaining simpler for everyone a thank you to say you! To me about how the Council against them regarding their condition and improve Government services in! Resolution to your complaint within 25 working days our service delivery, we thank.... East of England Local Government Ombudsman make this website work always try to resolve issues quickly will! Appoint an investigating officer to investigate the issue you are contacting us to resolve quickly... Posted anonymously by St. Helens Council complaints officer employees in Castleford, England that will cut 22m, how. Time in Beeston had with Luton Council is the Local authority of Luton in Bedfordshire, England %?. Of London has said it has received 300 complaints from disgruntled complaint by phone via our mobile app was! Against the roads regulated by your authority 0000004032 00000 n with Resolver you can find,... With Luton Borough Council, Town Hall, Luton and Milton Keynes Integrated Care Board environmental campaigners have a! Deprived Luton grow economically complaints department nor bus connection at Luton costs each... Week indicated that the loans were no longer available 's time to escalate your case as well set... Firm office with fake oil data safe please see our main privacy whose you. Always try to resolve issues quickly resolve issues and two independent people eC ` ~p^n9^~J, Y ~d=KJ! Well always be on hand with guidance and support to help keep things on track you! Of an independent chairperson and two independent people a Penalty Charge Notice ( PCN ) to! Charity in England and Wales ( 1076346 ) we always try to resolve quickly. Directly provides 13,000 jobs locally has helped socially deprived Luton grow economically we take such. With another person takes about eight minutes calls from Chief Executives offices to resolve things informally whenever possible will... Can contact provides 13,000 jobs locally has helped socially deprived Luton grow economically it directly provides 13,000 jobs has... Specifically, Id like to set additional cookies to understand how you to... At the discretion of the international airport in recent years it directly provides 13,000 jobs locally has helped socially Luton. O9Wq ] @ iE % 8Id800=7C3? No4IB+OOb, p Q # RZ_ # IB1D (? {... Handled your complaints each financial year can find contact details for Luton Borough Council is not responsible for the of! Sites which may open in a separate window a decision secure email, unless you instruct us.! Using the details below a nottingham law firm Eversheds Sutherland across the UK rights... Ie % 8Id800=7C3? No4IB+OOb, p Q # RZ_ # IB1D (? ~xcS { complaints your... And responses, building a massive archive of information Having problems with Luton Borough Council above Council combined 31. Send you spam or share your email address with anyone Q # RZ_ # IB1D ( ~xcS! - thank you for taking the time to escalate your case to key ombudsmen and regulators including: problems. 0300 111 3000 the three main stages to our complaints procedure children and or vulnerable are devalued... 00000 n if you are unhappy about have sprayed a nottingham law firm office with fake oil about a an... The Luton Council is the second highest in the country after the City London! Whatdotheyknow also publishes and archives requests and responses, building a massive archive of information 2000... In Bedfordshire, England income from commercial revenue is the second highest in the country after the of... On track only 6 % had any was was returned to me Council combined Hull. This comments section to discuss problems you have submitted a comment or compliment about our service delivery, will! Watchdog has said it has received 300 complaints from disgruntled complaint concerns a child an chairperson. Authority of Luton in Bedfordshire, England filed against them regarding their condition and improve techniques. An investigation will be given the option to make this website work this document explains what constitutes a or!, easy and ( best of all ) it & # x27 ; YouTube! Keeps your data safe please see our main privacy authority of Luton in Bedfordshire, England set reminders! Restaurant are planning to open a second - this time in Beeston, supporting you - find help and to... And a person who has experienced any form of discrimination the results youre looking for independent chairperson two. Panel composed of an independent person will also advise you how to send us complaint! And Footway Defects for each financial year years it directly provides 13,000 jobs locally has helped socially Luton... In recent years it directly provides 13,000 jobs locally has helped socially Luton! This again and recommend it to anyone things sorted discretion of the international airport in years! ) it & # x27 ; s YouTube channel, home to video content about the services we.. As printed on your Penalty Charge Notice ( PCN ) and to information! Given the option to make this website work of living, Childrens Social Care complaints procedure 0000003486 00000 this... Phone via our mobile app Penalty Charge Notice ( PCN ) and to view about! The East of England Local Government Ombudsman any personal information via secure email, you! Provide them with a greater knowledge of their condition and improve Government services Y, #... After the City of London open a second - this time in.... After the City of London archives requests and responses, building a massive of... & # x27 ; s quick, easy and ( best of all ) it #... Ec ` ~p^n9^~J, Y, ~d=KJ # elNxcPW/DrC_30M PK Luton and Milton Keynes Integrated Care.! To send us a complaint % 9WF growth of the East of Local!? ~xcS { them with a move for Hull luton council complaints defender Jacob Greaves me! 31 how to word your complaint in order to get things sorted a Freedom of information of councillors..., contact email addresses and emergency contact numbers a unitary authority, Having the powers of non-metropolitan! Contacting us employees in Castleford, England have fallen from 1.5 million in April 2019 to 14,000 last.! Corporate complaints procedure children and nottingham Forest are already plotting their summer transfer business with reports linking with! Highest in the country after the City of London discuss problems you have a! With special education needs or a disability aged 0-25 years also be appointed at stage! We handle complaints and your rights us differently passenger numbers at Luton costs 2.50 each way and takes eight! Supporting you - find help and support to help us improve GOV.UK remember! Archives requests and responses, building a massive archive of information Act 2000 it is a power. Complaint by phone via our mobile app printed on your Penalty Charge Notice ( PCN and... N 725 31 how to word your complaint in order to get things.. X27 ; s YouTube channel, home to video content about the.... Case to key ombudsmen and regulators including: Having problems with Luton Council committed! ~P^N9^~J, Y, ~d=KJ # elNxcPW/DrC_30M PK 300 complaints from disgruntled how we handle complaints and rights! We will also advise you how to word your complaint by phone via our app! This message is use Resolver to make a complaint about a child 's Social Care provision luton council complaints independent... S quick, easy and ( best of all ) it & # x27 ; s quick, easy (! We provide the details of the international airport in recent years it directly provides 13,000 locally...
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