The company is committed to providing its guests with the best possible experience. Requirements may change and you must check the up to date position in good time before departure. Click the Sandals & Beaches Resorts (subscription) you want to review. Box 1636, Pink Gin Beach. If your departure date is within 14 days of your booking, we are required to carry out additional checks in order to secure your booking. All bookings for the Seaside Bungalow (ASP) and Poolside Bungalow (KB) will require a $1,000 NON-REFUNDABLE DEPOSIT at time of booking and is non-transferable to a lower category room. We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. To reserve a vacation for any of the above, please call our vacation experts at 1-800-727-1111. If we do, we will notify you as soon as possible. All other details, such as seat bookings, are your responsibility to organise with the airline. Short of getting a hold of their customer representatives on the phone or having your agent handle it for you, there's no other way to cancel a Sandals booking. The cancellation charges outlined above are liquidated damages and not a penalty. We have helped over 300,000 people with their problems. If they are unable to resolve the problem immediately, you should contact us without delay on https://www.sandals.co.uk/contact/?tab=representatives and we will assist you. If you have a specific seating requirement or wish to be seated together you must contact the airline direct and you should be aware that some airlines charge a supplement for pre-allocated seating. When you pay a deposit, we will state on the booking confirmation the balance owed and the due date for the remainder of the payment. Read below carefully. Box 12, Norman Manley Blvd, Negril, Mailing Address: Main Street, P.O. Are Adventures by Disney Private Adventures Worth It? You'll be issued a temporary credit. Whilst our resorts welcome all guests, local laws in the islands where we operate (Jamaica, The Bahamas, Saint Lucia, Antigua, Grenada, Barbados and Turks & Caicos) prohibit same-sex marriages or the renewal of same-sex vows. IN DOING SO, UNDERSIGNED GUEST(S)HEREBY WAIVES, DISCHARGES AND HOLDS HARMLESS UNIQUE TRAVEL, ANY HOTEL OR HOTEL MANAGEMENT COMPANY, Sandals Resorts International Limited, and their parent corporation, affiliates, subsidiaries, insurers, directors, officers, employees, successors, assigns, agents or representatives (TOGETHER, THE "RELEASEES") FROM ALL LIABILITIES, CLAIMS, ACTIONS, DAMAGES, COSTS AND/OR EXPENSES WHICH MAY ARISE OUT OF OR IN ANY WAY CONCERN THE UNDERSIGNED GUEST'S (OR GUESTS') USE OF THE BALCONY INFINITY POOL. Please note that if you wish to transfer your booking to another person, in some circumstances this may be treated as a cancellation by the flight or accommodation provider and you may be charged up to 100% of the original cost of your holiday in accordance with Section 9. IF GUEST DESIRES TO CHANGE, BUT NOT CANCEL A RESERVATION: At any point prior to travel, guests making revisions to their booking to upgrade (i.e. UNDERSIGNED GUEST(S) UNDERSTANDS AND ACKNOWLEDGES THAT THIS WAIVER INCLUDES CLAIMS BASED ON NEGLIGENCE AND/OR THE ACTION(S) OR INACTION(S) OF THE RELEASEES. Passengers who are travelling with a Non-UK or EU carrier departing from a Non-UK or EU airport are not covered by EC Regulation 261/2004: Denied Boarding, Cancellation & Delay. When the second one told me the Refund Office was closed and to call back later I asked for their phone number. They will require you to go through the travel agent/ 3rd party to handle it and they may have their own cancellation policies in place. This restriction also applies to passengers travelling with a UK or EU carrier who are operating a codeshare flight with a Non-UK or EU carrier and the flight departs from a Non-UK or EU Airport. See full disclosures for details. Although we make reasonable efforts to update this information, we make no representations, warranties or guarantees, whether express or implied, that this information (and the wider content on our site) is accurate, complete or up to date. Certain airfares may be nonrefundable regardless of time of cancellation. Many airlines offer online check-in via their website. RESERVATION REQUEST AT KARL LAGERFELD Available This item may be available for purchase in . Where you make special requests or we cannot guarantee the suitability of particular accommodation, resorts, transport and services we will inform you and give you the opportunity to change your holiday. If you travel between February 28th, 2022, and December 23rd, 2022, and cancel or modify up to 3 days before the arrival date: the hotel will not charge you, and the cancellation will be free. This limitation shall not apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, as well as persons in need of specific medical assistance, provided that we had been notified of their particular needs at least 48 hours before the start of the holiday. All you need to do is provide Sandals (or your Sandal travel agent) with your arrival date, booking number, name, and the resort at which youll be staying. While a travel certificate ensures that you don't lose your money, it only helps postpone your trip. You are responsible for passing on any information regarding the booking or any changes made in relation to the booking to all persons travelling on such booking, including but not limited to information on schedule changes or copies of booking confirmations. B. You shall also be entitled to receive appropriate compensation from us for any damage you sustain as a result of a Failure except where the Failure is: In relation to accommodation only bookings, if we fail to exercise our duties to you with reasonable skill and care, you will be entitled to appropriate compensation for loss and damage you suffer as a result of that failure. Ordinarily, we will offer to pay compensation using the scale shown in section 7 below (where the compensation will vary depending on how long before your departure we notified you of cancellation of your holiday). Dollars, unless otherwise specified. Our Cancel Anything product is intuitive and easy to use: Once you submit the details, we'll work on generating a cancel request for you. Failing to follow the proper procedure could see you lose your hard-earned money. Sandals welcomes all customers and we endeavour to meet all individual needs. Here is a list of all the locations, phone numbers, fax numbers, and mailing addresses of all the Sandals resort locations. 11 years ago. Only one name change permitted. Special offers may be limited, and subject to availability, and in some cases restrictions or conditions of eligibility may apply. Sandals Resorts is a chain of all-inclusive resorts for couples with locations throughout the Caribbean. This way, you can relax and enjoy your vacation without worrying about what youre eating. Sandals cancellation refund 6 years ago Save I booked a Sandals reservation in early January and promptly paid the $400.00 deposit. To change the reservation, select Modify and then the reservation details page will appear. The UK and EU carriers which we currently use are British Airways, KLM Royal Dutch Airlines, Aer Lingus & Virgin Atlantic. Contact DoNotPay today and you'll be amazed. TERMS & CONDITIONSLast Updated: December 1, 2022 IMPORTANT: THESE TERMS AND CONDITIONS (THESE "TERMS") APPLY IN RELATION FOR HOTEL ACCOMMODATIONS, AMENITIES, TRANSPORTATION, AND OTHER PRODUCTS OR SERVICES PROVIDED FOR YOU AND ANYONE TRAVELING WITH OR THROUGH YOU INCLUDING WITHOUT LIMITATION ALL MINOR CHILDREN, FORMING PART OF THE GUEST'S (GUESTS') PARTY (COLLECTIVELY AND INDIVIDUALLY "GUEST(S)"). Information on aircraft type, flight routings and timings of designated flights provided at time of booking is subject to change. Offer is valid for new reservations made during promotional booking period. B. This site is not, in any way, affiliated with Disney, Universal, Atlantis, Beaches, Sandals, or any of their subsidiaries or parent companies. All airfare must be sold in conjunction with a Hotel stay. (b) A minimum non-refundable deposit of $350 is required for Beaches Turks & Caicos reservations (excluding three-bedroom Key West Villas & four-bedroom Key West Villas). Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. We are not responsible for the provision of Extras or for anything that happens when Extras are being provided to you by the operator and/or supplier as the case may be. What about beaches in Port Antonio/Portland? Cancellation charges depend on when Unique Travel receives notice of the cancellation. It is your responsibility to ensure your upcoming stay shows in your account before you stay in order to receive your reward points. Each resort has its own unique address, and you can find the address for a specific resort in the text above. How to Cancel an eBay Order Quickly and Easily, How to Cancel Your Redbubble Order Instantly, The Easy Way to Cancel a Bed Bath and Beyond Order, How to Cancel Your Urban Outfitters Order Instantly, How to Cancel a StockX Order and Get Your Money Back, Best Way to Cancel Hotels.com Reservation, How to Cancel a Shutterfly Order Stress-Free, How to Cancel a Wayfair Order Hassle-Free, How to Cancel a Walgreens Order Effortlessly, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, ironclad cancellation policy tilted in its favor, accolades from the American Bar Association, 100% cash refund if you cancel 31+ days before the day D-day, 50% cash refund + 50% in travel certificates if you can 15 to 30 days before the D-day, 100% in travel certificates if you cancel 14 days or less before the D-day, Travelers who meet all eligibility criteria. Airfare cannot be sold as a standalone item. Thanks winni, I think that's what I was thinking of! This agreement and our services shall be exclusively governed by and construed in accordance with the laws of England and Wales. The response: "You have to call us and we'll transfer your call". See full disclosures for details. We will advise you of any significant change as soon as we are informed by the airline or main charterer. They provide helpful and hassle-free services without any charge (yes, its free). All cancellations of, or changes to airfares are subject to applicable airline carrier restrictions. While Sandals Resort Cancellationpolicy allows you to cancel any time and for any reason, the refund process is fraught with multiple conditions. C. The Guest's Tour Operator and/or Travel Agent is required to provide a copy of the Notice. Unique Travel Corp. (Unique,), the worldwide representative for Sandals, and Beaches Resorts maintains a privacy policy that applies to our operations and bookings made through the United States and Canada. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The Vacationeer are experts in planning vacations to Sandals resorts, and they can help you get the most out of your trip. 7.1 Minimum deposit schedule is as follows unless otherwise noted: (a) A minimum non-refundable deposit of $250 per room is required for all Sandals Resorts (excluding Over-The-Water Villas & Bungalows, Poolside and Seaside Bungalows), Beaches Negril and Beaches Ocho Rios reservations. The ESTA has replaced the I-94W and all travellers from Visa Waiver Countries only must apply for Travel Authorisation at least 72 hours in advance of their departure and must also have a machine readable passport. Exploring some new options to get to Jamaica - Delta, Itinerary feedback Mobay, Negril, Bluefields, Treasure beach. There may be circumstances in which we do not issue a booking confirmation to you after you have placed a booking request with us. Go straight to the credit card and you'll be refunded within days or weeks. While some double rooms in the hotels have two double beds, this is not always the case and, depending on the size of the hotel rooms, some may only have one double bed or two single beds. Membership of Sandals Select Rewards is completely free (the only eligibility requirement is that you are a past guest of Sandals or Beaches Resorts). All accommodation is based on the category stated which may be located in any part of the hotel. Should you need to mail something to the company, the general business mailing address for Sandals Resorts is 4950 SW 72nd Ave Fl 2, Miami, FL 33155-5533. The Guest's Tour Operator and/or Travel Agent (to the extent one has been used) is being provided with this Notice and, in turn, said Tour Operator and/or Travel Agent is required to provide a copy of the Notice. In order to assist you, we must be advised at time of booking of any disability and special requirements and will forward an ABTA disability checklist for you to complete and return to us. 17 resorts on the Caribbean's best beaches. Certain extras, such as transfers, excursions, and airport extras may be non-refundable. The cancellation charges outlined above are liquidated damages and not a penalty. Hopefully somebody at Sandals will see this and rectify a very complicated system of booking and cancelling a reservation. PLEASE READ THESE TERMS CAREFULLY. Box G.I. In case the new lead passenger or you fail to pay, both of you will be responsible for the payment of any balance due on that new booking confirmation. If you are liable to pay cancellation charges under these Terms, we recommend that you check your insurance policy to ascertain if the reason for your cancellation is covered under the terms of your policy. Are Adventures by Disney Escapes Worth It? Wedding Items must be paid no later than60 days before arrival. The offer covers new bookings made up to March 31, 2022. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. The majority of British machine-readable passport holders do not normally require a visa to visit the USA providing they will be in the USA no more than 90 days, hold a return ticket, do not have a criminal record and complete the Electronic System for Travel Authorisation Scheme, known as ESTA at least 72 hours before travel. You must pay any balance due at least 71 days prior to the date of your departure. A. RBT. Schenectedy, NY 12303. If youre calling about a new reservation, we encourage you to reach out to The Vacationeer team. Contents of this website only apply to Sandals or Beaches properties located in Jamaica, Saint Lucia, Antigua, Bahamas, Turks & Caicos, Grenada or Barbados. It will ask you to provide your contact information, who you wish to direct your question or comment to, a description of the problem itself, and the method by which youd like a response a call or an email. Where applicable, you must pursue the airline for the compensation or other payment due to you. Depending on when you cancel a Sandals reservation, you may receive part of your refund as a holiday certificate for a future trip. After becoming a member of Sandals Select Rewards and moving into the Select level, you will be awarded 5,000 point bonus PLUS earn points from your vacations. Includes all pending payments for Airfare,Travel Insurance, Room and Vacation Extras. Ordinarily, we will offer to pay compensation based on the scales described below, Period before departure when a major change or cancellation is notified by us. If the changes are possible, you will be asked to pay an amendment fee, in accordance with the table set out below. If you are still not satisfied on your return home, you must write to our customer support team at[emailprotected] to allow your complaint to be investigated properly. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer (you) in respect of costs. If the alternative holiday is of a lower quality or cost, you may be entitled to a price reduction. The Community list is available for inspection at https://ec.europa.eu/transport/sites/default/files/air-safety-list_en.pdf This list also forms the basis of the UKs Air Safety List. We recommend calling Sandals customer service hotline if you need immediate assistance. Preferred Hotels & Resorts in Montego Bay, Iberostar Hotels & Resorts in Montego Bay, Adults Only and Adult Friendly Resorts Montego Bay, Hotels with Complimentary Breakfast in Montego Bay. Find the best available price for the room you want at the Sandals of your choice. Thanks. Link for Panache Triple Strap Sandals Copied Shop the look. All passengers who are travelling to Mexico or the Caribbean via US Gateway Cities are required to complete both the Electronic System for Travel Authorisation scheme known as ESTA and must also provide Secure Flight Passenger Data information which applies to all carriers operating within US airspace. Include your booking reference and any other relevant booking information, Try to keep the substance of your complaint concise and to the point, Include the rectification or solution that you seek, you should contact our customer service office on, you should write to our customer service office at, you should include a letter about your injury or illness from your doctor if you can; and, you will transfer to us any rights you have against the supplier or any other person, so that we can claim back from suppliers any payments we make to you, plus any legal or other costs. Select the Advanced button. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. Level Contributor 1,125 posts 20 reviews 62 helpful votes 3. For instance, if you paid by card, refunds will be credited to this same card. The cancellation charges outlined above are liquidated damages and not a penalty. Where this is the case, we shall draw your attention to any differences. A Sandals representative can answer any questions you have and help resolve any issues you may be having regarding new or existing reservations. In addition to the cancellation right set out above, in relation to package holiday bookings only, you shall have the right to cancel your booking before the start of the holiday without paying any cancellation charge in the event of Unavoidable and Extraordinary Circumstances occurring at the place of destination or its immediate vicinity if we have confirmed to you that they will significantly affect the performance of the holiday. But still no refund. In general, rooms are available by 3pm on the day of your arrival and should be vacated by 11am on your departure. Please carefully check the Airlines website regarding the applicable baggage charges, allowances and restrictions before you travel, as fees are payable at the time of check-in and they are subject to change. Beaches Reservations made at the Loyalty & Travel desk for stays including any of the following travel dates require a $500 non-refundable deposit per room and full non-refundable payment is due ninety (90) days prior to arrival date: 8.1 Reservations made at the Loyalty & Travel desk for the following travel dates require an $800 deposit, of which $500 is non-refundable at the time of booking: TRAVEL DATE REVISIONS ARE LIMITED TO A SIX (6) MONTH TRAVEL WINDOW FROM ORIGINAL TRAVEL DATES. Should your travel arrangements be affected by weather conditions UCHL will endeavour to assist and offer practical support, however, such occurrences are treated as force majeure (see section 11 of the Booking Conditions) and we shall not be liable for any changes to your itinerary or arrangements. Rather than dealing with customer service yourself, you should let your Sandals travel agent handle it. We will try to arrange for any changes to be made but it may not always be possible. Beaches Resorts: All 3 & 4-bed villas within the Key West Village at Beaches Turks and Caicos will require a 875 (1,000) NON-REFUNDABLE DEPOSIT AT THE TIME OF BOOKING AND IS NON-TRANSFERABLE TO A LOWER CATEGORY ROOM. If you cannot resolve the issue through customer service, try contacting their corporate headquarters. 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